Cancellation & Refunds Policy – Fareseekr

Fareseekr is an independent travel booking assistance platform. We do not provide hotel or travel services directly. All bookings are fulfilled by third-party providers, and cancellation and refund policies are governed by the respective provider’s terms.

---

1. Nature of Cancellations

• All cancellation requests are subject to the terms and conditions of the third-party hotel or travel provider.

• Fareseekr does not control cancellation approvals but assists in coordinating requests on your behalf.

---

2. Cancellation Requests

• Cancellation requests must be submitted through our customer support team via phone or email.

• Upon receiving your request, we will initiate the cancellation process with the respective provider.

• You will receive an acknowledgment email confirming that your request has been submitted. This does not guarantee cancellation or refund approval.

---

3. Refund Eligibility

Refunds may be considered only if:

• The booking terms of the third-party provider allow cancellations and refunds

• The request is submitted within the provider’s allowed timeframe

• The booking is not classified as a “no-show”

• The provider approves the refund or provides applicable waivers

---

4. Service Fees

• Service or assistance fees charged by Fareseekr for booking support are non-refundable once the booking is confirmed.

• Additional post-booking service fees may apply for handling cancellations or refund requests, where permitted.

---

5. Refund Processing

• Refunds are processed by the respective third-party provider as per their policies.

• Fareseekr does not control refund timelines or approval decisions.

• Once approved by the provider, it may take additional time for the amount to reflect in your original payment method.

---

6. Processing Timeline

• Refund timelines vary depending on the provider and payment method used.

• In many cases, the complete process may take up to 60–90 days from the date of request submission.

---

7. Supplier Charges & Penalties

• Third-party providers may apply cancellation penalties or charges as per their policies.

• Any applicable deductions will be communicated once the provider processes the refund.

---

8. Role of Fareseekr

Fareseekr acts solely as a facilitator. While we assist in submitting and following up on cancellation and refund requests, the final decision rests with the third-party provider.

---

9. Non-Refundable Situations

Refunds are generally not applicable in cases such as:

• No-shows

• Non-refundable bookings as per provider policy

• Late cancellation requests beyond allowed timelines

---

10. Special Note

If a refund is not approved by the provider, Fareseekr may, at its discretion, refund any applicable post-booking service fees related to the assistance provided. Original booking service fees remain non-refundable.

---

For assistance, please contact our support team at support@fareseekr.com.